PAYMENT PROCESSING
Processor of Credit Card Transactions operating in 30 countries and supporting >1M Merchants - $750M Rev
customer hierarchy model
Led cross-functional team through process design and initial implementation of customer hierarchy model in salesforce.com that allows sales, service, and relationship management across all platforms, customers, and regions.
contact strategy model
Facilitated execution of contact strategy model in salesforce.com to effectively identify unique person and their associated entitlements to support DIY, credit / risk, and efficient customer service and communications.
salesforce.com instance merger
Led process analysis and implementation design merging existing sales and service Salesforce.com orgs into single global instance to provide 360-degree view of merchants and partners.