WHO WE ARE
We want to see more companies succeed with inspired leaders, happy customers, and fulfilled employees. Whether you are scaling up, buckling down, or going through a major company transition, the key to doing that successfully is solid processes and systems supported by true employee engagement.
About The Process Design Group
The Process Design Group was started because there are so many companies with great products and services filled with people working really hard that are leaving a lot of profit and potential on the table and not creating a culture designed for continued success or personal fulfillment. Our goal is to empower your existing team to accomplish your goals by ensuring they have the processes and tools to get there, along with a methodology for maintaining results.
We believe strongly that you create strong financial results and exceptional customer experience by engaging and empowering employees at all levels. We are very passionate about the idea that a strong strategic vision coupled with providing the right processes and tools people need to achieve it is the sustainable way to grow.
About Misty
Misty Russell, Principal Business Transformation Consultant
Misty has a passion for servant leadership, intelligent processes and products, and workplaces that care about both their customers and employees. Her goal is to enable the success of those companies through strategic process design/improvement and organizational efficiency. With 20+ years of experience in business transformation, she helps companies increase revenues, reduce costs, retain customers, and scale for growth by improving customer-facing and business processes.
Misty started her career in automotive electronics learning Lean Manufacturing from pioneers in the field. She led significant improvement initiatives in a union environment before taking a role designing multi-million dollar lean manufacturing systems for new product launches. She went on to a Global Lean Leader role in consumer electronics and then joined the leadership team as the Lean and Production Manager for a new consumer goods pilot plant startup built on the concept of self-directed work teams. Building the operation from the ground up fueled her passion for workplaces that respect and engage all employees.
She eventually transitioned out of manufacturing and focused on business process transformation first as a Director of Process Excellence within Office Depot and then at a late stage edtech startup that was a global leader in online English learning. Ultimately, her passion for the customer and ability to bridge the gap between business and development teams led to a role as VP of Product, responsible for customer experience, process excellence, product management, and project management. That role validated her belief that aligning the focus of all these functions is incredibly powerful in terms of customer retention and organizational effectiveness. She has led cross-business unit transformational initiatives in the telecom and financial industries and provided operational leadership support during times of transition in non-profit and property rental sectors.