TELECOM AND CLOUD SOLUTIONS
Advanced managed IT, cloud and fiber-based network solutions for 370k businesses nationwide
cross-business unit operating model
Collaborated with company executives to develop cross-business unit operating model, defining needed capabilities, 4P and Data requirements, and initial roadmap across all functions from sales through support.
smartsheet ecosystem
Designed and built comprehensive data model and project management ecosystem in Smartsheet for cross-business unit fulfillment providing stakeholder-specific tools and KPI visibility.
north star vision and program plan
Created north star vision and collaboratively developed multi-year Beyond Boundaries program plan to drive and coordinate improvements across multiple functions, systems, and business partners that resulted in ~$80M realized value to date.
Led numerous initiatives to build capabilities for multi-location and cross-business unit customers resulting in higher quality sales and more streamlined fulfillment and support experience.
data analysis
Analyzed cross-Business unit customer identification algorithm, identifying gaps as well as built portfolio analysis to identify patterns and areas of potential growth.